Taking Inventory of Your Internal State

Have you ever been in a situation in which you had something very important to say, and instead of s...

We have all the resources we need to succeed. I remember the very first time I took a call in reside...

Everything you do is a communication. It's not what you say it. It's how you say it. Only 7% of comm...

After talking about behavior flexibility and how there are no resistant listeners, only inflexible c...

The resistance to communication is actually a sign of a lack of rapport. I remember one time I was d...

In communication we need to remember that we are doing the best we can with the resources we have. H...